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Aged Care Directory

Finding an Aged Care Home

The best way to find a place that suits you is to visit a few different homes. Use our Aged Care Directory to look for homes in the area you'd like to live and contact them to arrange a time to visit.

Each home is different, so visiting them will help you to find out what you can expect. You'll also be able to see what the accommodation is like, and what types of care, services and activities they offer.

Which aged care home is right for me?

Before you visit any aged care homes, it's a good idea to make a list of the types of care you need and the things that are important to you in a home. You may want to take your letter from the ACAT as some homes will want to know what level of care you have been approved for. Talk to your carer or family members to make sure you've thought of everything, and ask them about their needs too, so that they can still support you in your new home.

As you visit each home, you may also want to make some notes about what you like, what you don't like and whether you feel comfortable there. Your impressions of the staff and the environment will help you to make a decision about which home is right for you.

You may also want to think about your physical, spiritual, social and emotional care needs, to make sure an aged care home is right for you. Common questions to consider may include:
  • Do you need help with everyday tasks such as dressing, using the toilet, bathing or moving around your home?
  • What training does the care staff have (are there registered nurses, enrolled nurses or trained carers)? How many staff provide care overnight?
  • What arrangements are there to ensure privacy for residents?
  • What are the meal arrangements – seating, times, menus, visitors, meals in your room and special diets?
  • Can the home meet your special needs (including language and culture, religious observances, pets and access to medical visits)?
  • How are social and cultural activities decided? Are residents' interests taken into account?
  • How can family and friends be involved in care? Can they stay overnight if needed?
  • What transport can you access for visiting shops, friends and family?
  • Can the home meet your medical needs such as assistance with medication, wound or catheter care?
  • Do you need services such as podiatry (foot care), physiotherapy (exercise, mobility, strength and balance) or speech therapy (communicating, swallowing or eating)?
  • What type of care services cannot be provided? How would you be advised of this?

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